Real Time Analyst
CallForce
Cape Town, Western Cape, ZA
6d ago

At TTEC, we’re all about the Human Experience. Elevated. As a Data Specialist, also known here at TTEC as a Specialist Workforce Management Real Time for Cape Town, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

Have a passion to solve work puzzles in real time? Are you looking for an opportunity to experience something new each day?

In this role, you'll bring your creativity and individuality to ensure staffing needs are coordinated and proper adjustments are made in daily programs to meet clients’ needs.

You’ll analyze and compare staffing daily headcount to total headcount, how many people are necessary for each hour, and make recommendations on how to staff the total program.

You’ll report to the Workforce Manager. You’ll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations.

During a Typical Day, You’ll

Pinpoint areas for improvement through monitoring work volumes and analyzing staffing needs to adjust the program for success

Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information

Forecast staffing and recommend headcounts on a day-to-day, short-term basis

Bring your time management and organizational skills to manage multiple, complex, on?going tasks

What You Bring to the Role

  • 2 years or more data analysis experience
  • Grade 12 or equivalent
  • Solution-oriented mindset
  • Understanding, interpreting, and manipulating data for reporting
  • Computer savvy
  • What You Can Expect

  • Knowledgeable, encouraging, supporting and present leadership
  • Diverse and community minded organization
  • Career-growth and lots of learning opportunities for aspiring minds
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