Configuration Management Lead
Global IT Service Delivery (GITSD)
IT Service Management operates within GITSD as a single function across the firms globally shared and regional IT service teams with an established set of global common processes including change, incident and tools (ServiceNow™) Adopting an ITIL-
led model, the function is responsible for the strategic development and management of the firms ITSM frameworks, processes, tools, reporting and controls focused on optimizing end to end service delivery.
The Configuration Management Lead is responsible for establishing and maintaining the policies, tools, data and processes for optimised common configuration and service asset management.
Consumers of the configuration service (e.g. CMDB) include shared and regional internal and outsourced IT functions. The positon entails ensuring IT service assets and configuration items (CI’s) are managed effectively and efficiently -
to improve and maintain service performance, quality, cost and stability.
lead tooling across discover, capture, control
Additional accountabilities :
Any other duties as deemed necessary to achieve department goals
Qualification and Experience :
Key Behavioral Competencies
At Norton Rose Fulbright we welcome receiving direct candidate applications via our careers page.
If you would like to ask any specific questions beforehand, please contact Simon Bristow at simon.bristow (enquiries only please -
we do not accept applications by email)
Diversity and Inclusion
At Norton Rose Fulbright we value difference and promote a culture of respect for each individual. We encourage workforce diversity in all aspects and at all levels and in doing so create an environment where everyone can realise their full potential and career ambitions on the basis of merit and skill.
If you are unable to apply for a position online or require any reasonable adjustments during the recruitment process, please contact our Recruitment team on london.
The Norton Rose Fulbright office in London has been awarded the Disability Two Ticks Symbol by Jobcentre Plus. The symbol identifies those employers who have agreed to meet five commitments regarding the recruitment, employment, retention and career development of disabled people.
We want to support your application as best we can. For that reason, we operate a Guaranteed Interview Scheme (GIS). This means that applicants with a disability need only meet the minimum qualifying criteria for a role to qualify for an interview under the scheme.
To find out more about Diversity and Inclusion at Norton Rose Fulbright please click on the following link
Norton Rose Fulbright
Norton Rose Fulbright is a global law firm. We provide the world’s preeminent corporations and financial institutions with a full business law service.
We have more than 4000 lawyers and other legal staff based in Europe, the United States, Canada, Latin America, Asia, Australia, Africa, the Middle East and Central Asia.
transport; technology and innovation; and life sciences and healthcare. Through our global risk advisory group, we leverage our industry experience with our knowledge of legal, regulatory, compliance and governance issues to provide our clients with practical solutions to the legal and regulatory risks facing their businesses.
Wherever we are, we operate in accordance with our global business principles of quality, unity and integrity. We aim to provide the highest possible standard of legal service in each of our offices and to maintain that level of quality at every point of contact.
Norton Rose Fulbright Verein, a Swiss verein, helps coordinate the activities of Norton Rose Fulbright members but does not itself provide legal services to clients.
Norton Rose Fulbright has offices in more than 50 cities worldwide, including London, Houston, New York, Toronto, Mexico City, Hong Kong, Sydney and Johannesburg.
For more information, see nortonrosefulbright.com / legal-notices.