Configuration Management Lead
Norton Rose Fulbright
4d ago

Configuration Management Lead

Global IT Service Delivery (GITSD)

The Function

IT Service Management operates within GITSD as a single function across the firms globally shared and regional IT service teams with an established set of global common processes including change, incident and tools (ServiceNow™) Adopting an ITIL-

led model, the function is responsible for the strategic development and management of the firms ITSM frameworks, processes, tools, reporting and controls focused on optimizing end to end service delivery.

The Role

The Configuration Management Lead is responsible for establishing and maintaining the policies, tools, data and processes for optimised common configuration and service asset management.

Consumers of the configuration service (e.g. CMDB) include shared and regional internal and outsourced IT functions. The positon entails ensuring IT service assets and configuration items (CI’s) are managed effectively and efficiently -

to improve and maintain service performance, quality, cost and stability.

Responsibilities :

  • Own the common Global Service Asset and Configuration Management (SACM) policy, process and standards
  • Ensure the identification, control and administration of all Hardware and Software CI’s in the Configuration Management Database (CMDB);
  • lead tooling across discover, capture, control

  • Proactively engage with delivery teams to provide an effective SACM service’ including CI data and CMDB capabilities including service visualisation
  • Own CMDB data performance quality, accuracy, providing regular status reporting
  • Manage SACM continual service improvement initiatives aligned with wider CSI programme
  • Attend Change Advisory Board (CAB) to assure and approve CI’s impact assessments
  • Ensure the CMDB enables effective change process management
  • Own, communicate and deliver the SACM annual roadmap
  • Ensure alignment to best practice under ISO27001 and the firms infosec policy requirements.
  • Alignment to IT strategy of build once, shared by all’ service, process or technology
  • Collaborate with external service providers to assure alignment and conformance with the firms SACM processes and procedures managing any non-conformity
  • Perform regular audits to ensure data quality in the CMDB is consistent and accurate
  • Maintain accurate configuration information on the historical, planned and current state of services and other CI’s, including attributes and service relationships.
  • Validate third party service reports (e.g. charges against services / assets in the CMDB)
  • Support to IT Transformation projects and programmes as required.
  • Additional accountabilities :

    Any other duties as deemed necessary to achieve department goals

    Person Specification

    Qualification and Experience :

  • Breadth of experience within large scale federated IT service delivery and or management roles strong knowledge across a range of corporate technologies and services
  • Strong experience of SACM best practice including delivery of capability maturity improvement and continual service improvement
  • Knowledge of discovery tools and integration with service management tooling, ideally ServiceNow ™
  • ITIL ™ Service Management Certification
  • Key Behavioral Competencies

  • Proactive, delivery-focussed attitude and approach
  • Structured approach to collaboration and decision-making
  • Ability to operate and drive change across matrix and virtual teams
  • Strong communication skills, both verbal and written
  • Flexible, proactive and adaptable to change
  • Ambitious with passion, drive, tenacity and enthusiasm
  • Self-motivated and a self-starter
  • At Norton Rose Fulbright we welcome receiving direct candidate applications via our careers page.

    If you would like to ask any specific questions beforehand, please contact Simon Bristow at simon.bristow (enquiries only please -

    we do not accept applications by email)

    Diversity and Inclusion

    At Norton Rose Fulbright we value difference and promote a culture of respect for each individual. We encourage workforce diversity in all aspects and at all levels and in doing so create an environment where everyone can realise their full potential and career ambitions on the basis of merit and skill.

    If you are unable to apply for a position online or require any reasonable adjustments during the recruitment process, please contact our Recruitment team on london.


    The Norton Rose Fulbright office in London has been awarded the Disability Two Ticks Symbol by Jobcentre Plus. The symbol identifies those employers who have agreed to meet five commitments regarding the recruitment, employment, retention and career development of disabled people.

    We want to support your application as best we can. For that reason, we operate a Guaranteed Interview Scheme (GIS). This means that applicants with a disability need only meet the minimum qualifying criteria for a role to qualify for an interview under the scheme.

    To find out more about Diversity and Inclusion at Norton Rose Fulbright please click on the following link

    Norton Rose Fulbright

    Norton Rose Fulbright is a global law firm. We provide the world’s preeminent corporations and financial institutions with a full business law service.

    We have more than 4000 lawyers and other legal staff based in Europe, the United States, Canada, Latin America, Asia, Australia, Africa, the Middle East and Central Asia.

  • Recognized for our industry focus, we are strong across all the key industry sectors : financial institutions; energy; infrastructure, mining and commodities;
  • transport; technology and innovation; and life sciences and healthcare. Through our global risk advisory group, we leverage our industry experience with our knowledge of legal, regulatory, compliance and governance issues to provide our clients with practical solutions to the legal and regulatory risks facing their businesses.

    Wherever we are, we operate in accordance with our global business principles of quality, unity and integrity. We aim to provide the highest possible standard of legal service in each of our offices and to maintain that level of quality at every point of contact.

    Norton Rose Fulbright Verein, a Swiss verein, helps coordinate the activities of Norton Rose Fulbright members but does not itself provide legal services to clients.

    Norton Rose Fulbright has offices in more than 50 cities worldwide, including London, Houston, New York, Toronto, Mexico City, Hong Kong, Sydney and Johannesburg.

    For more information, see / legal-notices.

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