Storage Systems Specialist
Ulwembu Business Services
Johannesburg, South Africa
4d ago
source : Job Placements

The purpose of this role is to maintain and support Mainframe and OpenSystems backup environment using the necessary backup utilities such as TSM, Dataprotector and Archserv and overall Storage Management of Mainframe Open Systems SAN and Nas Storage.

What We Will Expect You To Do

  • The role has customer engagement. Customers engage via Incident ticket, service request tools, email, instant messaging and telephone.
  • Resolution of incidents and requests
  • Create operational support documentation
  • Perform scheduled housekeeping activities
  • Event monitoring and reporting of incidents
  • Track and report service metrics as defined
  • Displays a sense of urgency around critical issues and presents the correct impact review in terms of business value and impact during technical and non-technical reviews and understands when to escalate issues.
  • Key Abilities Required

  • Provides effective production support including accurate problem identification, ticket documentation and customer / vendor dialogue.
  • Reports and escalate on problems and provides potential ways to mitigate the risk.
  • Understand the business value and impact of technical and non-technical information with ease.
  • Identifies when issues need to escalated for assistance.
  • Responsible for accurate problem identification and resolution of P1 / 2 / 3 and S1 / 2 / 3 incidents.
  • Manage appropriate tools and processes as laid down by organizational and operational guidelines within support function.
  • Key Requirements

  • 5+ years IT working experience
  • Good Problem Solving skills
  • Create and manage documentation (SOPs and Design Diagrams)
  • Advanced knowledge of latest Windows Server Operating Systems
  • Reporting skills MS Excel and MS Word
  • Good communication skills (verbal and written).
  • Understanding of Virtualisation Technologies
  • Understanding of Storage Arrays and Storage Principles
  • Working knowledge and certification of Microsoft Operating Systems
  • Understanding of VMware client, HBAs, SAN
  • ITIL V3 Foundations Certification
  • Working knowledge of Remote Administration
  • Working knowledge of TCP / IP
  • Working Knowledge in vSphere CLI scripts
  • Working Knowledge in PowerShell
  • Working Knowledge and Certification of VMware ESX 5.1 and 4.1 Servers.
  • Working Knowledge and Certification of Hyper-V and System centre
  • Working knowledge and Certifications of EMC , HP and IBM Storage Arrays
  • What technologies from vendors you can meet with us :

  • IBM - SVC, XIV, StorWize
  • Hitachi - VSP, VSP-G, HUS, HUS-VM
  • DELL - Compellent
  • Cisco - MDS
  • Brocade - DCX
  • Experience Required

  • 7 years Mainframe storage and Tape management systems and third-party software experience.
  • 7 years Mainframe hardware configuration experience.
  • SAN and / or NAS experience.
  • Backup utilities knowledge and experience e.g. (TSM, HP-Dateprotector, Ca-Archeserv).
  • Qualifications Required

  • Information Systems Degree.
  • Storage Management and SAN / NAS training.
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