Durban, KwaZulu Natal, South Africa
3h ago

Who are we?

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

What will you do?

Santam's Broker Services East Coast region has an available career opportunity for a Technical Manager .


The position calls for a person who will provide technical underwriting expertise to assist the Regional Manager and Relationship Managers in managing their broker relationships at both a strategic and operational level with a clear focus on growth, profitability and efficiency in line with the Broker Services and Santam Commercial and Personal objectives.

The Technical Manager provides technical underwriting support for the Relationship managers and enables quicker decision-making when engaging with our intermediaries for new business quotes on larger risks, renewals and other technical queries.


  • Provide technical underwriting expertise and advice for all Classes of Insurance
  • Assist Relationship Managers in explaining complex underwriting principles and decisions to intermediaries.
  • Balance growth and profit when making decisions by considering the supporting business and regional strategy.
  • Analyse profitability of multi-claimants or renewal of individual policies and recommend corrective actions to Regional Managers and Relationship Managers
  • Discuss proposed amendments to pricing models and new covers with specialist underwriters
  • Manage, prepare (exception) complex and high value quotes and policy conversions
  • When necessary, discuss and explain Risk Reduction Requirements (RRR) from survey reports and negotiate with brokers to obtain buy-in : escalate queries only if unable to resolve to Specialist Underwriters
  • Build and maintain effective relationships with key stakeholders
  • Ensure compliance with underwriting guidelines
  • Review new business written
  • What will make you successful in this role?


  • Grade 12 (Matric Certificate) qualification with acceptable pass mark
  • Certificate of Proficiency (CoP) or equivalent
  • Intermediate Certificate in Business Studies (ICiBS)
  • Higher Certificate in Insurance or equivalent ACII or FCII for Senior Technical Managers (advantageous)
  • Bachelor’s degree or relevant insurance related diploma (advantageous for Senior Technical Managers)
  • Drivers licence (requirement)
  • Must qualify for a minimum of Santam’s Underwriting level 3
  • FAIS compliance is a business requirement.
  • Regulatory Examinations (RE) with full qualification
  • Experience

  • 8 years’ experience working in a commercial underwriting department assessing risks, determining pricing and terms across all classes of insurance (Property, Casualty and Motor)
  • Computer literate (MS Word, Excel and PowerPoint intermediated proficiency levels)
  • Proven experience managing a team of people for Senior Technical Managers (advantageous)
  • Knowledge

  • Technical leaders in their field Thorough technical, product and wording knowledge of Santam Commercial and Santam AGRI products
  • Knowledge of personal lines product wording and underwriting manuals
  • Working knowledge of Re-Insurance is a requirement Motor Fleet underwriting expertise is a requirement
  • Skills

  • Analytical thinking - ability to analyse and apply information and data
  • Appreciation of insurance and underwriting principles
  • Business partnerships
  • Commercial and profit driven
  • Conceptual thinking
  • Curious about new developments and technologies and application to risk management
  • Excellent inter-personal skills
  • Execution and deadline oriented
  • Flexibility
  • Good communication skills (verbal and written)
  • Hunger for improvement
  • Impact & Influence
  • Information seeking
  • Innovation - innovative flair or ability to unlock this in business and people
  • Keen attention to detail
  • Negotiation skills
  • Planning and organising - ability to cope with conflicting demands and to prioritise tasks
  • Presentation skills
  • Solution oriented
  • Teamwork and cooperation
  • Tenacious
  • Self-Confident
  • Personal Attributes Manages complexity - Contributing independentlyPersuades - Contributing independentlyAction orientated - Contributing independentlyBusiness insight - Contributing independently Build a successful career with us

    We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things.

    We pride ourselves in helping our employees to realise their worth. Through its business clusters Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate, Santam, Miway, as well as the Group Office the group provides many opportunities for growth and development.

    Core Competencies Cultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates - Contributing independentlyBeing resilient - Contributing independently Turnaround time

    The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

    Our commitment to transformation

    The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.

    The Group's Employment Equity plan and targets will be considered as part of the selection process.

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