UX Designer
LexisNexis
Durban
2d ago

Job Summary : A UX Designer II defines the customer interactions of our products. She / he owns and executes part of the design strategy for a business or product line.

She / he is seen as a critical stakeholder for the design of new products.

Responsibilities :

Customer (or User) Focus

  • Works collaboratively with research to help identify opportunities to better understand customer’s needs.
  • Understands how his / her role impacts customer satisfaction.
  • Analyzes and interprets what is happening in the market, driven by the latest news / incidents, particularly competitive announcements and events.
  • Creative Problem Solving

  • Can work proactively with technology, product and other key stakeholders to come up with new and creative ideas.
  • Can generate new ideas by analyzing product data for insights.
  • Proposes solutions when faced with a new design challenge.
  • Seeks new ideas from other internal stakeholders.
  • Product Design

  • Define user experience concepts and components for the product or project using tools such as wireframes, prototypes, and process flow diagrams.
  • Works with UX Researcher to understand the user needs.
  • Collaborate on when to execute usability testing for applicable projects.
  • Deliver established UCD solutions / processes.
  • Good interaction design skills and attention to detail.
  • Introduces new design patterns and style guides.
  • Can clearly articulate design rationale and concepts
  • Data Driven Analysis & Testing

  • Proactively uses data to establish key metrics for projects.
  • Explores data from analytics packages, customer insight or other sources to understand context of research work.
  • Identifies gaps where data is needed.
  • Regularly tests design work with users in partnership with UX Research team.
  • Iterates research methods based on testing and data analysis.
  • Technical Skills

  • Has a very good knowledge of the tech stack of the organisation.
  • Understands the nuances of designing for different platforms.
  • Uses design software (Axure, Sketch, Invsion) to intermediate level.
  • Builds good working relationships with tech teams.
  • Uses relevant tools for communicating designs to developers.
  • Competencies : Personal Capability

    Personal Capability

    Practices Self-Development

  • Continually develops depth and breadth in key competencies
  • Takes concrete actions relating to feedback to improve performance
  • Actively seeks feedback from others
  • Understands own strengths and weaknesses and looks for opportunities to build on both
  • Solves Problems and Analyzes Issues

  • Is able to ask effective questions and collect facts from multiple sources in order to solve problems
  • Is able to effectively identify and analyze problems and propose solutions
  • Effectively manages day-to-day issues and problems without intervention
  • Innovates

  • Brainstorms with others to look for different approaches to current process and tasks
  • Looks for opportunities to develop new ideas or thinking within own role
  • Experiments with new ideas as part of role
  • Interpersonal Skills

    Communicates Powerfully and Prolifically

  • Demonstrates effective conversational skills, including active listening and questioning
  • Shares information relevant to own role
  • Participates in team presentations
  • Collaboration and Teamwork

  • Encourages co-operation between all members of the team
  • Seeks team members’ input and expertise; facilitates open and interactive discussion of matters affecting the team
  • Helps people to resolve conflict
  • Identifies and removes barriers to team performance
  • Identifies ways for further collaboration across teams
  • Builds Relationships

  • Establishes rapport with others on the team and across teams
  • Works effectively with others to get work done
  • Treats all individuals with respect
  • Handles difficult situations, minimising conflict
  • Suggested Minimum Years of Experience : 4-6 years

    Critical Experiences (Required for entry into this role) : N / A

    Education to Qualify :

    LexisNexis,

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