Duties : Providing delivery specific systems, processes, blueprints, and standardized intellectual property.Provide support to the central office and regional teams to ensure delivery knowledge and skills transfer.
Build delivery specific capability within each of the brands.Support develops and maintenance of each brands delivery specific Discounted Cash Flow (DCF) models with a bias for improving profitability and efficiency.
Support brands in development and maintenance of specific IP, such as delivery manuals, technology manuals, call centre manuals, 3rd party service provider manuals.
Ensure and conclude preferred partnership agreements with vendors to support the delivery eco-system inclusive of commercial terms, service level agreements and minimum standards.
Package and Implementation of all / any Group project related initiatives.Support brands in testing delivery equipment innovation, delivery trading formats, layouts etc.
For the brand to remain relevant and build capability in home delivery.Identify and communicate formal training needs to the training support manager, to support best in class delivery training within the group.
Perform delivery reviews across the group and regional roadshows from time to time.Deliver on key metrics that address operational improvements, financial improvements, competitiveness, and service improvements as a differentiator within the Home Delivery portfolio across brands.
Skills / Attributes : Project Management and Cross-Functional collaboration is a key.Strong CommunicationFinancial acumenHighly presentableDeveloped analytical and problem-solving abilitiesGreat interpersonal skillsStrong presentation and packaging skillsEnergetic self starterA hands-on approach to problem solvingFanatical attention to detailStrong project management biasStrong customer service orientationGood understanding of technology including last mile Technology, eCommerce, Call Centre, and 3rd Party AggregatorsQualifications and ExperienceMinimum Matric, preferably tertiary business studies qualification.
Minimum 5 years franchising experience.Experience in logistics or delivery businessGood knowledge of food service industry, specifically last mile delivery experience.
Financial, Presentation and computer literacy.Valid drivers license.