Call Centre Manager
Rooftop Recruitment
Johannesburg, South Africa
5d ago
source : Job Placements

Call Centre Manager

Our Client is looking for a Call Centre Manager to manage a team of Administrative staff

Key Responsibilities entails the following :

General Call Centre Management

Performance Management, assessment, motivation and discipline of staff

Reporting on activities and Quality Assurance

Ensuring that abandoned calls are less that 5%

Wallboard - ensuring it is always operational

Monitoring poor referrals

Supporting Team Leaders and their respective teams

What you must have : Matric

Relevant tertiary

Min2-4 years’ experience

Proficient in MS Word, Excel & Outlook

Valid driver's license and own road worthy / reliable vehicle

The ability to work shifts in a 24 hour environment

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