Call Centre Agents (EE)
CFS Recruitment
4d ago
source :

Company in Centurion Highveld is currently looking for Call Centre Agents to join their team. Qualifications and Experience : Matric Clear criminal and ITC record Computer Literacy MS Office : Work, Excel, Outlook.

Basic Life Support Qualification English and Afrikaans EE Candidates will receive preference Minimum 5 year working experience Within a Call Centre environment Administrative or structured environment with customer interaction.

Computer literacy : Microsoft Word, Excel and Outlook Please email CV and copy of Matric certificate Skills and Abilities : Communication and Business Skills : Bilingual Excellent communication skills (written and verbal) Quality orientated Display a sense of urgency Diplomatic & patient Display initiative, maturity and a high degree of professionalism Interpersonal Skills : Team player Work independently Personal Attributes : Be honest, sincere and consistent.

Work hard to peruse our goals together relentlessly Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment Ability to use standard office equipment Main Activities : To answer all incoming calls within SLA’s To capture all calls on relevant systems according to policies and procedures Manage all cases professionally and efficiently within the correct time frames To assist with all client queries and requests Clear Knowledge and understanding of policy wording, systems, processes and procedures

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