Operations Manager
Swift Human Resources
Cape Town, South Africa, Western Cape, ZA
11h ago

Our client is passionate about the innovative pursuit of excellence in providing end-to-end IT management and consultative IT services that create reliable, robust and user-friendly solutions.

Through a culture of excellence, partnership and fun, the group attracts and empowers staff with inspirational work experience, world-class software and globally renowned suppliers and partners to deliver services and solutions to their clients, helping to secure and enhance their IT reputations.

The successful candidate will manage a team in a, highly pressured environment.

Essential Requirements

  • 4-5 years Production Management experience in an IT Infrastructure environment
  • Management Experience
  • IT Infrastructure, Networks and / or Telecommunications experience
  • Basic knowledge of finance
  • Project management skills
  • Outputs

  • Execute Operational plan
  • Optimise services (Productivity and quality)
  • Service Management
  • Manage operation team effectively to achieve goals by :
  • Planning production
  • Improving quality of deliverables
  • Training and developing
  • Recruitment of new team members
  • Building strong relationships
  • Motivating of team members
  • Quotations compiled for ad hoc or audit enhancements to current systems and special investigations.
  • Use project management skills to implement project plans
  • Co-Ordinate all hardware purchasing for internal and operational purposes
  • Manage client relationships
  • Behavioural Competencies

  • Passion for technology and learning
  • Understanding of the Management of IT and IT Infrastructure
  • Strong presentation and communication skills
  • Business Acumen and strong consideration for ROI
  • Entrepreneurial initiative (self-starter)
  • High degree of professionalism
  • Strong influencing skills as well as relationship and network building skills
  • Team orientated as well as ability to work independently
  • Able to work under pressure
  • Strong analytical skills and problem solving skills
  • High level of customer service
  • Willingness to learn
  • Show good judgement in all decisions to ensure sustainability
  • Results orientated
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