Customer Relationship Manager - Municipal Solutions
RELX
Cape Town
2d ago

Roles and Responsibilities :

  • Customer Relationship Management
  • Offering exceptional customer service to customers
  • Understand customer needs and develop plans to address them
  • Resolve customer complaints quickly and effectively
  • Promote high-quality customer service processes
  • Maintaining good relationships with customers
  • Identifying customer demands and requirements
  • Developing plans to address customer-specific needs
  • Dealing with people of different backgrounds and temperaments
  • Adhering to all the rules and regulations of the company
  • Technical and Administrative

  • Customer Product Training
  • Product Support, including telephonic
  • Handholding of new and existing customers
  • Providing technical assistance to new and existing customers
  • System development testing
  • Assist with CRM function across other products in our business
  • Record keeping of activities and tasks carried out
  • Create and update sales funnel prospects
  • Business Development

  • Upselling and cross-selling products and services to existing customer
  • Monitor customer product / solution usage and drive adoption
  • Approach potential customers to establish relationships and build rapport
  • Identify key staff in client companies to cultivate profitable relationships
  • Identify opportunities to grow the new and existing customer base
  • Gain solid knowledge of competitors
  • Experience

  • A minimum of 3 year’ Customer service experience (Essential)
  • Sales or Municipal background (Advantageous)
  • A minimum of 3 years’ experience in the conveyancing, sales or Municipal industry (Advantageous)
  • Good knowledge of MS Office and Windows (Essential)
  • Requirements

  • Matric OR Equivalent (Essential)
  • Own Transport and driver’s license (Essential)
  • Excellent interpersonal and communication skills
  • Customer and solutions-oriented mindset
  • A team player with leadership skills
  • Maintain a positive attitude
  • Aptitude for fostering positive relationships
  • Diligent and self-motivated
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