Specialist: NLU and ML
CapCircle Management Consultants
Midrand, Gauteng, ZA
6d ago
source : Careers24
  • Role purpose : *To drive the Machine Learning and Natural Language understanding and programming in Tribe 4 Digital Customer Care.
  • Embed Machine Learning in the automation, big data and AI practices.*Key accountabilities and decision ownership : *Manage NLU and NLP Define strategy and methodology to drive continues improvement in the Natural Language and AI environment Do detailed analysis on project outcomes and map back to Customer Experience outcomes to determine the gap Align initiatives to company strategy to determine priority Translate strategy into executable plan to deliver initiatives Drive deep analysis and implementation through team of NLU specialists Form strategic partnerships with other departments and markets to ensure executionEmbed Machine Learning Drive the implementation and integration of Machine Learning and Deep Learning in our Automation, Robotics and Big Data practices.

    Define best practices on creating customer centric experiences using Machine Learning and AI Determine gaps between ML projects and Customer Journey outcomes Initiate strategic projects to be market leading and execute effectively and within budget Liaise and drive knowledge sharing across Vodafone markets Monitor effectiveness of methodology and drive continuous improvementDrive Customer Centricity and Innovation Drive measurement of selected key KPIs Design optimized processes aligned with increasing NPS and customer satisfaction Where possible and where tools are available, simulate processes prior to implementation to determine if desired outcome would be achieved Identify initiatives and ensure alignment to Customer Journeys across other business areas Drive innovation in process, output and measurement*Role purpose : *To drive the Machine Learning and Natural Language understanding and programming in Tribe 4 Digital Customer Care.

    Embed Machine Learning in the automation, big data and AI practices.*Key accountabilities and decision ownership : *Manage NLU and NLP Define strategy and methodology to drive continues improvement in the Natural Language and AI environment Do detailed analysis on project outcomes and map back to Customer Experience outcomes to determine the gap Align initiatives to company strategy to determine priority Translate strategy into executable plan to deliver initiatives Drive deep analysis and implementation through team of NLU specialists Form strategic partnerships with other departments and markets to ensure executionEmbed Machine Learning Drive the implementation and integration of Machine Learning and Deep Learning in our Automation, Robotics and Big Data practices.

    Define best practices on creating customer centric experiences using Machine Learning and AI Determine gaps between ML projects and Customer Journey outcomes Initiate strategic projects to be market leading and execute effectively and within budget Liaise and drive knowledge sharing across Vodafone markets Monitor effectiveness of methodology and drive continuous improvementDrive Customer Centricity and Innovation Drive measurement of selected key KPIs Design optimized processes aligned with increasing NPS and customer satisfaction Where possible and where tools are available, simulate processes prior to implementation to determine if desired outcome would be achieved Identify initiatives and ensure alignment to Customer Journeys across other business areas Drive innovation in process, output and measurement

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