Principal Client Project Manager or Programme Manager
6d ago


The Principal Client Project / Programme Manager is a very senior resource within the Project and Programme Management Client Implementation job family.

The incumbent within this job will lead and direct concurrent client projects classified as standard or complex. They may also be involved in larger scale programmes and responsible for delivery across domains, business areas, geographies and technologies.

The primary responsibility of the Principal Client Project / Programme Manager will be to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to NTT or to the client's support operations).

He / she may take responsibility for the management of projects and programmes within more complex / partnership accounts and collaborate and engage with senior C-suite members involved in programme delivery at the client site.

In this instance the Principal Client Project / Programme Manager will lead the coordinated management of multiple related projects within a programme to achieve the business objectives and ensure the strategic benefits are transitioned to the client organisation.

Key Roles and Responsibilities :

  • Lead and direct concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objective
  • Engage with C-suite type stakeholders to deliver projects from original concept through final implementation
  • Ensure client satisfaction and manages escalations, acting as single point of contact to the client Ensure that the project / programme delivers as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction
  • Manage delivery of the project / programme, including rigorous scope control and change management
  • Document and manage project / programme risks and issues
  • Requirements

  • Advanced Project Management degree or equivalent with extensive related experience
  • Relevant project management certifications preferably PMP
  • ITIL certification
  • Extensive project / programme management experience preferably in a multi-national Professional Services environment
  • Extensive client engagement experience
  • Excellent understanding of the project / programme life cycle
  • Excellent competency in project / programme change management
  • Proven experience managing expectations when balancing alternatives against business and financial constraints
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