Geek Patrol
confidencial
Umhlanga, Sudáfrica
19h ago
source : jobomas

Responsibilities : Be accountable for effecting remote and onsite IT support to all internal and external stakeholders in the recording and resolution of all IT support tickets logged and / or calls takenProvide technical support in terms of hardware, software, systems and administrationEnsure expected service levels and response times are adhered toFollow the company processes to effectively escalate matters with effective resolutionsMaintain constant communication with end users, engineers, partners and third-

party service providers on all matters that require technical supportProvide after-hours support on rotation with the team

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