Engagement Lead / Lead Business Analyst, JHB or Cape Town – R 840 000
Nolands Recruitment (Pty) Ltd
Johannesburg, South Africa
7h ago
source : Executive Placements

A truly customer-centric organisation that has operations throughout Africa & the Middle East. With a wealth of professionals, they are capable of defining, creating & supporting their clients aspirations to create an amazing experience for their customers.

Great customer experience is the focus in all elements of the business

You will ensure the timeous delivery of specifications for Enhancements, Configuration, Product & Requirement analysis & Projects.

In addition, the role will ensure all Programme Increment Projects are completed according to the scope of work & agreed quality standard by the time scales agreed & provide post-implementation support

Minimum requirements :

Essential :

  • Degree or Diploma in Information Technology or Business Analysis
  • At least 5 years Business Analysis or Systems Analysis experience preferably in a highly complex development environment essential
  • ServiceNow / Remedy experience (or similar ITSM software)
  • Advantageous :
  • ITIL 4
  • ITIL 4
  • Agile Methodology experience
  • Experience in Telco, Pharmacare, ICT, Food & Beverage industries
  • Duties & responsibilities :

    Being Team Lead as well as Senior Engagement Manager, your role will also entail the following :

  • Follow requirements from elicitation to deployment for development / integration projects
  • Document existing business processes & propose process improvement changes acting as the primary liaison
  • Coordinate activities; schedule & facilitate meetings; & work closely with the project manager to bring projects to completion
  • Analyse requirements; determine optimal solutions & gap analysis from current state, with dependencies & associated risks
  • Work closely with stakeholders, managers, users, & others from business units to gather & analyse requirements; create project documentation such as activity & sequence diagrams;
  • process workflow diagrams; use cases (narrative & diagram); functional requirements documents / user stories, technical specs, user acceptance test scripts

  • Engage with various teams & stakeholders to drive operational changes to successful completion through Agile methodology
  • Communicates status regularly with stakeholders & executive sponsors
  • Promote best business practices for project validation & implementation, while performing gap analysis between corporate needs, applications used & future needs
  • Competencies & attitudes :

  • Complex business analysis use cases
  • Group facilitation sessions
  • Change control procedures
  • Agile Methodologies
  • Project management
  • Business analysis methods
  • Product development
  • Remuneration & benefits :

  • R 600 000 R 840 000 CTC
  • Contact :

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