Field Service Engineer
Cash Processing Solutions Limited
Cape Town, Western Cape, ZA
4d ago
source : Careers24
  • About The Position* Cash Processing Solutions is looking for a Field Service Engineer to be responsible for providing service and maintenance for Cash Processing Solutions equipment at customer sites. *Technical Support*
  • Provide Site Engineer Service function to CPS customers in line with the customer contracts
  • Diagnose systems problems in minimal time and make repairs
  • Make recommendations for improving services, reliability and performance of CPS equipment
  • Gather and record machine information at regular intervals to monitor performance
  • Keep customer apprised of progress during remedial maintenance or during down system situation
  • Ensures Optimal Spares, Stock and Tool Management by keeping parts records up to date, timeously replacing worn parts into stock
  • Escalate solving technical problems by seeking timely advice or assistance from technical support when necessary
  • Handle customer In a professional manner during difficult high-pressure situations
  • Document system problems and Preventative Maintenance (PM) performed in customer's site log
  • Establish PM schedules and perform according to CPS specifications
  • Submit appropriate spare parts paperwork on a weekly basis.
  • Submit a weekly site status report to Team Leader & Service Quality Assurance Manager.
  • Responsible for assistance with installing machines, Engineering Change Notices that effect current systems and upgrades.
  • Hardware or software upgrades may require technical assistance on unusual or complex systems.

  • Support maintenance activities and seek continued improvements of procedures and practices that reduce costs, while maintaining or enhancing customer satisfaction, quality, and services
  • PC literate ( Fully proficient with XP, MS Office, particularly Word
  • Have an understanding / experience of Mechanics, Electronics and Information Technology
  • Minimum of 1 Year in Mechanical Field
  • Minimum of 1 Year Experience of working in a customer facing environment
  • Trained in the maintenance and repair of electro-mechanical machines
  • Understanding of AC / DC power distribution
  • Understanding of digital and analog circuitry
  • Ability to work with electronic schematics, logic diagrams and mechanical drawings
  • Logical trouble shooting skills and capability to isolate problems at PCB or competence level
  • Knowledge of DOS and high speed note sorters is essential - additional technical product specific training will be provided
  • Basic understanding or air / vacuum systems
  • Experience of working in customer facing environment
  • Excellent written and verbal communication skills to all levels.
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