Internship
The Foschini Group
Cape Town North
3d ago

Position Description :

IT INTERNSHIP

Imagine having the chance to develop and expand your skills and work for one of the foremost specialty retailers in South Africa.

The Foschini Group (TFG) is looking to hire IT Service Desk Interns to join our Service Desk Team. The successful candidates will have a passion for providing excellent customer service and have strong technical problem solving, troubleshooting and communication skills.

In this role, you would be responsible for 1st line systems support to Head Office and Stores users. This position requires excellent listening, probing and documentation skills.

Key performance areas will be :

  • Providing first line systems support to head office and stores users
  • Liaison with head office and store staff, colleagues and vendors
  • Accurate call logging and routing
  • Ownership of calls - follow-up on calls and feedback to users
  • Ensuring that calls are resolved in accordance with the requirements of the relevant SLA
  • Requirements :

  • National Diploma or Degree in Information Technology / Information System
  • No experience required
  • Excellent verbal and written communication skills in English and proficiency in a second language
  • Must be able to work flexible hours
  • Able to work under pressure
  • Team player
  • Good planning and time management skills
  • Customer service orientated
  • Currently reside in Cape Town
  • Must be a South African Citizen
  • Must be unemployed
  • Currently be between the ages of 18 35 years old (South African Youth age requirement)
  • This is a 12 month contract
  • Preference will be given, but not limited to, candidates from designated groups in terms of the employment equity act

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