Head of Small Business
Robert Walters
Johannesburg, ZA
1d ago

Purpose of the Role :

  • Overall accountability for the in-country ownership of Small Business Propositions.
  • Responsible for the development and implementation business strategy for the Group's Small Business Segment.
  • Responsibilities :

  • Use data driven analysis and business experience to develop innovative and efficient solutions to meet customer needs.
  • Analyze competitive environment and business performance to recognize opportunities and threats.
  • Contributing to the product development strategy, including design of a roadmap for the evolution of banking products to distinguish the Group's Small Business proposition from its competitors.
  • Developing and managing the Small Business proposition pricing strategy to optimize value.
  • Responsibility for the development of businesses cases for investment as the Small Business segment grows.
  • Identify potential risks or challenges that could affect the delivery of Small business propositions.
  • Product Lifecycle management and as such, joint responsibility for revenue (with sales) and profitability (with sales, operations and technology) of the bundles of products utilized by customers in the Small Business segment.
  • Work in partnership with Marketing and Analytics teams to leverage analytics, trends and customer insights to design and manage the portfolios and optimize sales and distribution through our digital channels and partners
  • Assist the Chief Strategy Officer in communicating and implementing Small Business propositions internally and externally so that all employees, partners and customers understand how the propositions carry out the company's overall goals and impact positively on people’s lives.
  • Motivating and challenging team members to meet and exceed performance standards through continuous improvement and driving results.
  • Strong people leadership capability, with the ability to influence and persuade people.
  • Experience Required :

  • Understanding the industry (SME, current market structures, regulatory requirements and issues).
  • Experience in SME segment strategy development and product development.
  • Proven ability to drive execution across the value chain across multi-functional teams
  • Strong analytical and organizational skills (financial, planning, operational).
  • Experience in operations management with a strong focus on business process management and system development would be an advantage.
  • Experience of working as part of a senior management team and leading organizational strategy.
  • A passion for the customer experience and an understanding of customer behaviour.
  • deep understanding of digital and the benefits technology can bring to customer’s daily lives.
  • Experience in distributing and servicing products through independent channels.
  • Aility to thrive in a changing environment and to lead collaboratively through change.
  • Qualification / s Required :

  • BSc, BCom and / or MBA.
  • Professional Product Development or Project Management Qualification
  • Must have 5 years’ experience in SME Sector, 3 Years of which must have been in a Senior position.
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