Team Leader : Commercial Broker ServicingIntroductionReference : FRP000140-KH-1Large, innovative, value shared financial services provider is looking for a Team Leader for their Commercial Broker Servicing division.
DescriptionOngoing team member support, training and coaching. Accurate, timely administration and reporting. Achievement of monthly product and soft skills knowledge targets (QA / Assessments).
Stakeholder engagement. Adherence to Reinsurance, risk and compliance requirements. Teamwork, self-management and alignment with Discovery values.
Achievement of Service Level AgreementEssential Qualifications : Matric / Grade 12 FAIS Complaint (NQF Level 4 Short Term Insurance Qualification)RE1Technical knowledge and understanding of short term insuranceBroker knowledge and understanding2-
years Call Centre experience and at least 1-year Operational experienceExperience in leading a team in a Call Centre environment3 -
5 yrs. internal broker servicing / service consultant / broker consultant experience5 - 10 yrs. commercial underwriting Please note that only shortlisted candidates will be contacted.