Customer Develoment Logistics Manager
Mondelēz International
Johannesburg ,ZA
6d ago

Business introduction

Mondelēz South, Central and Eastern Africa is a dynamic, diverse and growing FMCG business that participates in the following categories : chocolate, candy, gum, biscuits and grocery.

The head office is situated in Johannesburg, South Africa, with manufacturing plants in Port Elizabeth, Swaziland. Our 800 employees are working to become the best snacking company in Southern Africa.

Job Purpose

In Mondelēz delicious is our difference’ We begin with our consumers, we make delicious foods you can feel good about & we believe we can make a delicious difference everywhere.

You will contribute to this by forming part of the Customer Services Team and will report directly to the Customer Services Manager.

You will be responsible for working with Mondelez customers to improve Customer Service and to build a relationship with the customer.

You will also be responsible to identify and deliver on opportunities to extract value from both Mondelez and the Customer’s supply chain enhancing both businesses.

Primary responsibilities

Maximise customer service :

  • Daily review of customer KPI’s ensuring all delivery shortages and failures are investigated and resolved making recommendations to both the customer and Mdlz teams
  • Investigation of all lines which are short supplied to stores with corrective actions
  • Maintain stock levels within agreed tolerances (D.O.H)
  • Maintain Customer Master Data
  • Promotional planning (Planning, Execution and Evaluation) :

  • Together with the Senior Category Planner (Demand Planner), to build and support seasonal plans with a focus on maximization of availability for Mdlz Foods Products
  • Build collaborative plans to service Promotions, NPD, Launches, range changes to achieve Instocks target as per JBP. Provide updates to the Customer,
  • Commercial and Mdlz operational teams to support maximised availability across customer DCs and stores. Liaison as required with Field Sales teams.
  • Support the 30 / 60 / 90 process
  • Drive CPFR by providing customer insight and influence to deliver improved promotional, forecasting and replenishment accuracy
  • Support development and implementation of the Joint Supply Plan, in line with the Joint Business Plan :

  • Participation in the collaboration meetings between Mdlz foods and the customer, providing information inputs and outputs to ensure the meetings deliver against agreed objectives
  • Supporting logistical reviews to maximise service & Mdlz efficiencies - Order frequency, lead-time, vehicle utilisation, delivery times
  • Facilitate end-to-end supply chain reviews to identify potential opportunities for cost savings across all Mdlz Foods Categories
  • Identify projects that can be used to extract value or optimize efficiencies across Mondelez and Customer’s supply chain, responsible for the management and delivery of the approved projects these can range from operational cost savings projects to Customer service change models (MOQ)
  • Provide Logistics organizations with functional continuous improvement support across all routes to market. Focus of activity should be Customer, Service, and cost related
  • Share & identify best practice productivity opportunities across the Logistics operations
  • Build strong working relationships with customer contacts within the customer to enable a collaborative approach to working :

  • Develop an in-depth knowledge and understanding of the customer’s systems,processes, kpi’s and ways of working
  • Relationship management across key departments, owning and executing the contact strategy
  • Support Customer Development Manager to dialogue and identify areas to drive operational & customer improvements :

  • Represent the combined face of the Customer / Mdlz to our internal departments and service providers to facilitate business priority alignment
  • Additional responsibilities

  • Know the legal and compliance responsibilities of the position; raise questions and concerns when faced with, or you learn of, an ethical or compliance issue;
  • apply integrity in all aspects of professional conduct

  • Manage Smollans Distribution Managers / Controllers based at Customer distribution centers, ensuring resource is used efficiently to improve customer service
  • Person Specification

    In order to succeed in this role, it is expected that the ideal candidate will have :

  • Tertiary Qualification Supply Chain or similar
  • Strong Analytical Skills (MS Access, MS Excel Simulation, Operational Research)
  • Strong Project Management Skills
  • Good Inter Personal Relationships
  • Good Understanding of Mondelez Network
  • Good Presentation Skills
  • Must be able to influence people on different levels
  • The ability to take people with them
  • Strong negotiator
  • Cross Functional Supply Chain Experience
  • Logistics and Operations Experience
  • Planning & Forecasting Experience
  • FMCG experience (Customer facing Account management)
  • Strong level of computer competency, i.e. PowerPoint, Word, Excel, SAP Front End, etc
  • Obligations

    It is expected that you will :

  • Carry out the role accountabilities within the operating and process frameworks that apply to the company
  • Work together with all your peers and customers. A key part of your performance review each year will be based on their input.
  • Exemplify the company’s Higher Purpose & Values in practice this will be a key part of your annual development cycle.
  • Mondelēz International and Mondelez South Africa is committed to providing an equal opportunity for all applicants having the same qualification and experience in compliance with requirements of local employment.

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