Job Purpose To ensure financial transactions are processed within the agreed turn around times in terms of the laid down procedures and processes to effectively manage risk within the bank. Job Responsibilities
Closing of dormant accounts.
Close accounts that have been handed over.
Block accounts which have been abused by clients.
Process requests from various departments.
Liase with external stakeholders for death certificates.
Report to various departments on work done.
Close accounts when a client owes a bank 0 to R500. (90 days dormant)
Obtaining opening account forms from the back office for legal department.
Seek authorisation to close the account for amounts above R500. (dormant)
Releasing of securities as per Legal department request.
Request external stakeholder (Bankcol International) to impound debit cards from external clients as per the Pay no Pay department's instructions.
Hotlist the debit card if the client is abusing the card.
Check the accounts linked to the CIS to see if the account can be moved either to Retail or out of retail (ERM).
Obtain statements requested by different departments by calling NCCC
Update personal information on accounts (contact details and postal addresses).
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
Ensure that own contribution and participation contributes to the achievement of team goals.
Create and manage own career through guidance and support of management, department and colleagues.
Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and / or maintained within specified time frames.
Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g.. training / awareness on digital forensic examination to external parties on pro bono basis).
Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools, policies and procedures to add value to Nedbank.
Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.
People Specification Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Preferred Qualification Degree in any Accounting field. Essential Certifications Preferred Certifications Type of Exposure
Completing various administrative duties (e.g.; answering phones; making copies; filing;)
Checking accuracy of reports and records
Managing conflict situations
Building and maintaining effective cross-functional relationships with internal and external stakeholders
Sharing information in different ways to increase clients understanding
Managing customer expectations
Comparing two or more sets of information
Interacting with diverse people
Tracking cost against a budget
Minimum Experience Level 2-3 yearsexperience working in financial, risk and process management enviroments. Technical / Professional Knowledge
Administrative procedures and systems
Relevant regulatory knowledge
Business writing skills
Relevant software and systems knowledge
Cluster Specific Operational Knowledge
Business terms and definitions
Governance, Risk and Controls
Building Customer Loyalty