Helpdesk/Enquiries Desk Consultant
LNH Recruiters
Capetown, South Africa
2d ago
source : Job Placements

Should you be interested in this role, please apply by submitting your CV and supporting documents to faxmail

Please note that there are no costs involved to the candidate in the recruitment process. We do not charge candidates any fees to apply.

We are currently recruiting for a Helpdesk / Enquiries Desk Consultant

Essential Skills :

Senior Certificate / Grade 12

Ability to assist in patiently talking customers through processes

Ability to accurately and quickly log all calls in the company computer system.

Able to handle a high volume of calls (will be given all training)

Troubleshooting and Problem Solving Skills

High level interpersonal Skills

Excellent eye for detail

Strong, clear telephone etiquette

Daily Responsibilities include :

Responsible for taking at least 200 calls per day

Responsible for being able to support to the needs of each different type of client.

Responsible for creating a support ticket and then making sure to close that ticket out when the issue is resolved.

Responsible for tracking calls through a log system and then submitting a daily log to management.

Liaise daily with the Senior Customer Service representative and technical department

Package and Benefits :

R13000CTC-Benefits-Incentives

Apply
Add to favorites
Remove from favorites
Apply
My Email
By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
Continue
Application form