Assistant Manager – Finance & Accounting
WNS Global Services
Centurion, GP, ZA
6d ago

Main Purpose :

Supervisory role for Transactional management for clients’ Finance & Accounting function. Responsible to accurately process, capture, balance and reconcile all financial related activities within the specified time frames and Service Level Agreements (SLA) targets.

Post stabilisation of business operations and implementation of transformation initiatives, the role can evolve from transactional processing to higher-end work including but not restricted to exception handling, problem solving skills and using the latest technology to deliver future results.

Key Responsibilities

Customer Satisfaction :

  • Prevent client escalations where service delivery issues are highlighted
  • Attend & resolve customer escalations as per escalation matrix
  • People Management :

  • Conducting monthly 1-on-1 meetings
  • Quarterly performance / development feedback and corrective actions
  • 100% of team must undergo one or more training sessions (PDP)
  • Promoting knowledge transfer within team
  • Time Management & productivity of staff to ensure service delivery
  • SLA Performance :

  • 100% on TAT and 100% on Accuracy for related SLAs
  • SLA’s submission of SLA results as per campaign timelines
  • Order Management :

  • Approved orders extracted daily and submitted to relevant section
  • Track and monitor all orders
  • Escalate stock issues where required to fulfil orders
  • Activation of services on relevant system(s)
  • Financial Management :

  • Payroll related support for function as per HR timelines
  • Reconciliations to be completed as per agreed timelines
  • Journals (corrections, provisions and reversals) on SAP
  • SAP batch uploads to ensure accurate cost allocation (internal cost allocation)
  • Staff Exits :

  • Staff exit management as per HR records to terminate relevant services
  • Recovery and allocation of pay-in amounts post payroll
  • Monthly billing file Inputs :

  • Coordinating billing inputs from the different sections / team
  • Calculation of recoverable amounts
  • Ensure accuracy and completeness of billing records
  • Reporting :

  • Sectional reporting as required by the client (financial and / or general)
  • Dashboard inputs
  • Presentations (PowerPoint)
  • General :

  • Updating of related SOPs at least once per assessment period
  • Risk Management monitor, identify and close all risk gaps
  • Ongoing review of processes to improve operations
  • Qualifications

  • Matric / Grade12
  • Post Matric qualification in Finance and / or Accounting will be an advantage
  • Additional Information

  • 3- 5 years proven Financial or Accounting experience
  • Excellent MS Office skills specifically Excel
  • AMDOCS CRM & SAP experience will be an advantage
  • Experience in BPO industry (added advantage)
  • Customer Focus and orientation
  • Managing and coping under high pressure
  • Integrity and honesty in all engagements
  • Continuous Business Improvement mind-set
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