Main Purpose :
Supervisory role for Transactional management for clients’ Finance & Accounting function. Responsible to accurately process, capture, balance and reconcile all financial related activities within the specified time frames and Service Level Agreements (SLA) targets.
Post stabilisation of business operations and implementation of transformation initiatives, the role can evolve from transactional processing to higher-end work including but not restricted to exception handling, problem solving skills and using the latest technology to deliver future results.
Key Responsibilities
Customer Satisfaction :
Prevent client escalations where service delivery issues are highlighted
Attend & resolve customer escalations as per escalation matrix
People Management :
Conducting monthly 1-on-1 meetings
Quarterly performance / development feedback and corrective actions
100% of team must undergo one or more training sessions (PDP)
Promoting knowledge transfer within team
Time Management & productivity of staff to ensure service delivery
SLA Performance :
100% on TAT and 100% on Accuracy for related SLAs
SLA’s submission of SLA results as per campaign timelines
Order Management :
Approved orders extracted daily and submitted to relevant section
Track and monitor all orders
Escalate stock issues where required to fulfil orders
Activation of services on relevant system(s)
Financial Management :
Payroll related support for function as per HR timelines
Reconciliations to be completed as per agreed timelines
Journals (corrections, provisions and reversals) on SAP
SAP batch uploads to ensure accurate cost allocation (internal cost allocation)
Staff Exits :
Staff exit management as per HR records to terminate relevant services
Recovery and allocation of pay-in amounts post payroll
Monthly billing file Inputs :
Coordinating billing inputs from the different sections / team
Calculation of recoverable amounts
Ensure accuracy and completeness of billing records
Reporting :
Sectional reporting as required by the client (financial and / or general)
Dashboard inputs
Presentations (PowerPoint)
General :
Updating of related SOPs at least once per assessment period
Risk Management monitor, identify and close all risk gaps
Ongoing review of processes to improve operations
Qualifications
Matric / Grade12
Post Matric qualification in Finance and / or Accounting will be an advantage
Additional Information
3- 5 years proven Financial or Accounting experience
Excellent MS Office skills specifically Excel
AMDOCS CRM & SAP experience will be an advantage
Experience in BPO industry (added advantage)
Customer Focus and orientation
Managing and coping under high pressure
Integrity and honesty in all engagements
Continuous Business Improvement mind-set 
