Product Support Specialist Excavator - Mining
Network Engineering Menlyn
Johannesburg, South Africa
5h ago
source : Executive Placements

Job Description :

  • Assist Company Dealers with technical enquiries and technical problems with machines to resolve product issues
  • Investigate into field information reports to identify notifications of serious problems.
  • Determine the cause of problems and submit Field Information Report to factory to assist customer and provide accurate feedback
  • Receive and inforce service bulletin instructions to ensure compliance
  • Provide technical support to customers (verbal and physical) to ensure products operate continuously.
  • Provide technical support to all external customers and conduct continuous monitoring of service and product quality
  • Perform any ad-hoc projects on request
  • Perform regular site visits to advise customer and dealer of possible problems, and increase parts sales
  • Perform training to delegates on specialized field on predetermined dates
  • Assess staff on practical training to upskill the workforce and build internal confidence
  • Provide feedback to Product Support Manager regarding the progress of mechanics in practical training
  • Perform health and safety training to ensure a healthy and safe work environment
  • Conduct training to mechanics on technical report writing to ensure efficient reporting to customers
  • Assist Warranty Coordinator with technical queries to judge warranty claims
  • Ensure continuous checking of Field Information report to ensure warranty claims are processed timeously
  • Conduct trend analysis on all warranty claims to identify possible trends in breakdowns
  • Ensure the Kenkijin philosophy, values, principles and behaviours are promoted and established through the business unit
  • Perform any reasonable request as requested by any person within company within a reasonable time
  • Education : Minimum Requirements

  • Qualified Mechanic / Hydraulic (Hydraulic / Electrical) NQF 4 (essential)
  • Certificate Engineering NQF 5 (preferable)
  • Job Experience & Skills Required :

  • Fit for duty
  • No criminal record
  • Fit for travel (Yellow Fewer)
  • Valid passport
  • Earth moving with electrical and hydraulic
  • Troubleshooting and Fault Finding
  • Communication skills (verbal and written)
  • Presentation skills
  • Sound technical knowledge
  • Fault finding
  • Parts and Product knowledge
  • Customer interaction
  • Apply now!

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