antam’s Operations’ division currently has an exciting opportunity available for a Commercial Underwriter (CoE) who will be based within the Commercial Contact Centre , based in either Bellville, Cape Town, Bloemfontein or Pretoria The COE is a highly technical role with strong client focus.
The key focus is on underwriting new and existing business to maintain profitability while also creating a platform to aid the growth process.
COE’s are responsible for taking sound underwriting decisions through mandates and taking initiative. The COE is a key source of knowledge and leverage to the business at large.
COE is the final gate keeper of the health of the risk. What will make you successful in this role? Principle Accountabilities
Effective underwriting of complex risks (new business, renewals, ad-hoc)
Identifying re-insurance and appropriate action
Effective screening actions
Providing quality and correct feedback on high level technical queries
Working within higher level mandates
Ownership of non-standard commercial products (e.g. Assets All Risks products)
Negotiating with external clients (brokers)
Building and maintaining relationships at various levels within the organization including CCC, Distribution and HO underwriting
Strong retention focus
Equipped to work from home this talks to stable connectivity and back-up power in case of load shedding / power outage Qualification and minimum requirements
A minimum of 5 years Underwriting experience within a Short-term Commercial Insurance industry (required)
Bilingual (English and Afrikaans)
FAIS compliant : 60 credits on NQF level 4 (Commercial Lines)
Excellent proficiency in MS Word, Excel and Power Point
A good understanding of contact centre processes and SLA’s Skills
Good communication and negotiation skills
Strong client service orientation
Strong analytical skills
Ability to work under pressure Personal Attributes Manages complexity - Contributing independently Persuades - Contributing independently Action orientated - Contributing independently