Oracle CX Senior Associte (TMP) Africa, Indian and Middle East (AIM)
Ernst & Young AG
Johannesburg, Gauteng, South Africa
9d ago

The Opportunity

EY’s Talent Market Place(TMP) connects our consultants to our markets while working on projects which are based in the Middle East.

Please Note : You must be willing to be deployed for a maximum of 2 years on the AIM TMP projects which are outside the home region but you shall be eligible for fly-

backs to your home country for one week in every 6 weeks.Oracle Advisory practice in EY, a part of the ERP Advisory services, provides advisory services to clients with a focus on Enterprise Integration, Business Intelligence and Governance, Risk and Compliance solutions.

We assist clients in the successful deployment of Oracle's full suite of enterprise applications which includes Oracle eBusiness Suite, Fusion (HCM cloud, CRM cloud, infra on cloud) Siebel, PeopleSoft, Primavera and Hyperion product ranges.

We provide assistance to clients throughout the life cycle of an ERP deployment, starting from package selection, RFP creation, vendor selection, program management and program office setup, ERP implementation, Process mapping, pre-

Implementation review, post implementation review and support. Our solutions and services are aimed to provide solutions in areas of Financial Management, Human Resources Management, Project Management, Supply Chain Management, Customer Relationship Management and Corporate Performance Management.

EY being a pioneer in this field, are looking for top talent to lead the way in evolving and growing this ambitious vision of 2020.

It is an excellent opportunity for technology savvy entrepreneurs who are passionate about innovation and want to be at the forefront of a breakthrough consulting area.

You can expect to be working with client across the globe from all sectors and advising them on how to adapt their business strategy and how they can best make use of EY’s service offerings to gain competitive advantage in the area of customer experience.

With the right people mind-set and approach, we are confident that the long term career benefits are immeasurable.

To qualify for the role you must have

  • Previous experience working in a Consultant level role for either a consulting firm or technology business
  • Expertise in the delivery of digital transformation and digital business solutions
  • Good entrepreneurial flare and the ability to identify business opportunities and cross sell different services and / or products
  • Willingness to travel extensively across the globe
  • Graduation from reputed institution.
  • CIMA / CPA / CFA / CA / MBA and other equivalent PG degrees. ( Preferred)
  • Oracle Certified Professional preferred
  • A detailed knowledge of at least one CX Application (e.g. Service Cloud, Field Service, OPA, Sales Cloud, CPQ or Knowledge Advanced) to understand the customer’s needs, and to advise customers on the implementation and integration the Oracle CX applications with reference to best practice, maximizing use of out-of-the box applications
  • Total Work Experience 3 to 5 Yrs.
  • At least 2 full end to end implementation in CX
  • Ideally, you’ll also have

  • Able to work autonomously with minor supervision and as a member of a team
  • Fluent English speaking professional
  • Hands on Project Management experience
  • Knowledge in MS Visio & MS Projects
  • Strong listening and exceptional communication skills
  • Excellent interpersonal and client facing skills.
  • Self-motivated, organized and able to integrate with the team.
  • Willingness to travel
  • Good to have Capabilities

  • Knowledge on Oracle Finance Application AP, AR, GL
  • Knowledge on other ERP platforms.
  • What we look for

    We are interested in entrepreneurs who have the confidence to develop and promote a brand new strategic vision both internally and externally.

    You will be business savvy with a passion for innovation as well as the motivation to create your own EY journey. If you have significant experience in Oracle Financials and evolving technologies within and are passionate about improving the performance of businesses, this is the role for you.

    Your Key Responsibilities

    Working as an integral part of a project team, the Oracle CX Consultant will provide solid functional and technical skills in the implementation of Oracle CX Applications, backed up by proven hands-

    on experience, ideally across different industries and clients. You’ll be a self-starter, capable of managing individual work packages from initial understanding to successful adoption by clients.

    You should be recognised as an expert and able to contribute to design, configuration and testing in a delivery capacity using Oracle CX Products the applicant will have the opportunity to work on multiple CX implementations across the globe.

    Apart from this the below would be the key roles and responsibilities.

  • End to End Delivery of CX space
  • Present complex technical information to both technical and non-technical audiences, preparing and delivering briefings and presentations for project teams, management and customers as appropriate
  • Operate independently to provide quality work products to an engagement.
  • Perform varied and complex duties and tasks that need independent judgment, in order to implement Oracle CX Modules and technology to meet customer needs
  • Bring in Experience of CX applications or solutions within all or at least 2 of the Sales, Service and Marketing domains.
  • Should have experience with standard implementation activities, including requirements gathering solution design, configuration, testing, implementation, project documentation, and post-production support.
  • Would be member of team responsible roll out of Oracle CX modules in green field operations
  • Will work closely with our clients and must demonstrate individual functional and professional knowledge to ensure that the work products and deliverables are of the highest calibre to ensure client satisfaction.
  • Apply
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