A2 German Speaking Customer Service Consultant
Black Pen Recruitment
Cape Town, WC, za
5d ago

Job Information

Salary ZAR 12 272 Industry E commerce City Cape Town State / Province Western Cape Zip / Postal Code 8000

Job Description

Are you passionate about delivering delightful customer service experiences?

Then we have the job opportunity for you!

Our client, an American multinational technology company with a reputation for extremely high service levels is looking for an A2 German Speaking Customer Service Consultant to join their Book Depository and Communities Team (moderate customer review) in Cape Town, South Africa.

The company is one of the fastest growing booksellers in Europe with over a million customers. If you'd like to help us build the place where people can find and buy any book online, come and innovate with us! This Customer Care Associate position offers a true ground floor opportunity for experienced, empathetic, dependable, team-oriented customer service professionals to join an exciting organization.

Please note that only applicants based in Cape Town will be considered.

Due to the temporary virtual nature of the position we require candidates to meet the internet requirements which is to have a dedicated 10MB Uncapped Fiber line (LTE lines are not eligible for this role).

Candidates should also have a suitable work from home environment or dedicated work space at home.

Work Type : Temporary (Work From Home) and after epidemic back onsite.

Salary : R 12 272

Working hours : Shifts

Requirements

Basic Qualifications :

South African Citizen / Permanent Resident / Holder of legal right to work in South Africa

Must have knowledge of German on A2 level and be fluent in English

High School Diploma or equivalent

Customer Service experience

Familiarity with Desktop Computing : Windows PC’s, Outlook Email, Web Browsers and the Internet

Good comprehension skills - ability to clearly understand and relate to the issues customers raise

Good composition skills - ability to compose a grammatically correct, concise, and accurate written response

Effective problem solving skills

Ability to approach problems logically

Ability to demonstrate learning and decision making skills

A natural ability to building rapport

Preferred Qualifications :

Relevant phone or email customer service experience

Ability to multi-task with phone and computer skills

Experience working in a customer service or call center preferred

Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality

Demonstrated ability to work as an effective team member

Key responsibilities :

Moderate customer's reviews and respond to their queries via email in French and English

Meets or exceeds quality and productivity goals assigned by management

Demonstrates clear and polite written and oral communication

Maintains a positive and professional demeanor and portrays the company in a positive light

Demonstrates appropriate sense of urgency for reviews and email response times and service levels

Follows company policies and processes in order to process customer requests appropriately

Demonstrates knowledge and use of departmental resources, policies and procedures.

Use customer service tools in order to provide an accurate response and an exceptional customer experience

Escalate customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service

Proactively communicates system and process issues, and customer feedback trends to management

Exceeds customer expectations by going above and beyond

All other duties as assigned.

Did we spark your interest? T hen apply today!

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