Salary ZAR 12 272 Industry E commerce City Cape Town State / Province Western Cape Zip / Postal Code 8000
Are you passionate about delivering delightful customer service experiences?
Then we have the job opportunity for you!
Our client, an American multinational technology company with a reputation for extremely high service levels is looking for an A2 German Speaking Customer Service Consultant to join their Book Depository and Communities Team (moderate customer review) in Cape Town, South Africa.
The company is one of the fastest growing booksellers in Europe with over a million customers. If you'd like to help us build the place where people can find and buy any book online, come and innovate with us! This Customer Care Associate position offers a true ground floor opportunity for experienced, empathetic, dependable, team-oriented customer service professionals to join an exciting organization.
Please note that only applicants based in Cape Town will be considered.
Due to the temporary virtual nature of the position we require candidates to meet the internet requirements which is to have a dedicated 10MB Uncapped Fiber line (LTE lines are not eligible for this role).
Candidates should also have a suitable work from home environment or dedicated work space at home.
Work Type : Temporary (Work From Home) and after epidemic back onsite.
Salary : R 12 272
Working hours : Shifts
Basic Qualifications :
South African Citizen / Permanent Resident / Holder of legal right to work in South Africa
Must have knowledge of German on A2 level and be fluent in English
High School Diploma or equivalent
Customer Service experience
Familiarity with Desktop Computing : Windows PC’s, Outlook Email, Web Browsers and the Internet
Good comprehension skills - ability to clearly understand and relate to the issues customers raise
Good composition skills - ability to compose a grammatically correct, concise, and accurate written response
Effective problem solving skills
Ability to approach problems logically
Ability to demonstrate learning and decision making skills
A natural ability to building rapport
Preferred Qualifications :
Relevant phone or email customer service experience
Ability to multi-task with phone and computer skills
Experience working in a customer service or call center preferred
Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
Demonstrated ability to work as an effective team member
Key responsibilities :
Moderate customer's reviews and respond to their queries via email in French and English
Meets or exceeds quality and productivity goals assigned by management
Demonstrates clear and polite written and oral communication
Maintains a positive and professional demeanor and portrays the company in a positive light
Demonstrates appropriate sense of urgency for reviews and email response times and service levels
Follows company policies and processes in order to process customer requests appropriately
Demonstrates knowledge and use of departmental resources, policies and procedures.
Use customer service tools in order to provide an accurate response and an exceptional customer experience
Escalate customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
Proactively communicates system and process issues, and customer feedback trends to management
Exceeds customer expectations by going above and beyond
All other duties as assigned.
Did we spark your interest? T hen apply today!