The RCL FOODS is currently looking for a Senior Business Analyst for our Vector Logistics IT Team. The role will be based in Westville and report to the Applications Manager.
and to facilitate the implementation of identified solutions utilizing recognized project management methodologies.Minimum RequirementsDegree in Information Technology / Information Systems / Supply Chain & IT Minimum of 5 years experience within a Business Analyst Role Specifically working with SAP (Configuration experience is essential)Demonstrated success in managing projects relating to superior performance and continuous improvementValid Code EB drivers' licenseSAP Experience is essential (WM, LE, Modules specifically, + other beneficial Supply Chain related Modules)Experience with managing and integrating warehousing and supply chain with new technologies such as Voice, Handheld Scanners, RF units, Handling unitsDuties & ResponsibilitiesSAP End-User SupportAssist end users to resolve SAP WM related issues across the Vector Business.
Resolve calls logged on service management system within agreed SLA.Provide clear problem definition and liaise with necessary technical experts / external consultants to resolve technical SAP issues related to the WM module and related integration with other internal and external systems.
Work in conjunction with learning team and super users to deliver and where required conduct end user training on existing and new System functionality.
Create and maintain user training manuals and e-learning material in conjunction with the business (super users) and learning team.
Conduct user assessments with the business users following training or as requiredAnalyse reports on user knowledge and skills gaps provided by the learning team to identify training needs.
Work in conjunction with the learning department to roll out ongoing end user training as required. System Opportunity IdentificationSupport the Application Manager and the Business in identifying IT application solutions to address key Business requirements within MM / WM.
Quantify savings and efficiencies related to these opportunities and draw up Business Case documentation for submission to the Application Manager SAP User Profile MaintenanceCommunicate with authorisations team to assist with creation and maintenance of user profiles in SAP in keeping with risk and audit standards.
Authorise user access for new and existing users via the User Authorisation Request (UAR) workflow.Assist with resolving user profile audit queries.
System AuditingConduct regular system compliance audits for the WM module.Report on system non-compliance by users to the Applications Manager.
Identify and highlight business risk to the Applications Manager as a result of non-compliance. Recommend compensating controls to the Applications Manager.
ReportingDevelop appropriate reports for the SAP WM module as requested by the Business.Maintain and proactively enhance reports.
Run reports in the system as required by the Business Technical ExpertiseProvide ongoing advice and support on best practice to ensure continuous improvement within Business systems and applications.
Develop specialist knowledge of the SAP WM module, identify opportunities to deliver best value solutions and make recommendations to the Applications Manager.