Development Manager (Forcepoint and Solarwinds) Information Technology, Gauteng Midrand
Market related - Market related
Our client based in Midrand in the ICT industry is looking for a Business Development Manager (Forcepoint and Solarwinds) to promote sale by developing client relationships, increasing the skill level within staff and clients and advising clients in the pricing of the solutions
Education and Experience :
Matric / Grade 12
Tertiary qualification preferential
Minimum 3 years front line sales experience (essential)
Key Responsibility Areas :
Involve the vendor and sales in customer meetings, be tactful in the approach and follow through with at least three key action points per meeting.
Work closely with resellers, understand their targets from the vendor and gain majority market share within their businesses.
Provide first level technical advice on products and keep customers informed of new developments in product set.
Professionally and efficiently manage customer’s engagement with a view to maximizing the client experience, this should be achieved through : Adhering to continuous product knowledge, improvement (Ongoing training), and cross and up sell of unavailable product, fast but accurate responses to email and telephonic quote requests and skillful price negotiation.
Reports on lost deals with reasons and pending deals (pipeline)
Display accuracy regarding messages, quotes, orders and information given.
Answer customer queries, offer product information.
Consult with clients to establish the needs of their business.
Ensure customer expectations are met (order taking and delivery).
Increase overall customer satisfaction of new and existing customers’ base in order to be effective in solving challenges that arise, and need to be solved for the customers.
Report weekly on all activities wins and losses
Work closely with the vendor on deals / tenders to ensure they are secured for the company and its resellers.
Identify and develop underperforming customers.