OtC FSCM Credit - Senior Process Associate - English
Isando, South Africa
12h ago


  • Utilize workflow and reporting tools to ensure operational compliance and call out operational issues when vital
  • Assist with operational quality review
  • Develop and maintain understanding of applicable software packages
  • Work with operational leadership to establish processes, procedures, and metrics to use for team or individual measurement
  • Assist operational leadership with transitioning of new clients / projects
  • Prioritize workload
  • Prepare applicable reports and attend select meetings at request of management
  • Mentoring and developing staff
  • Develop an environment that fosters continuous performance improvement
  • Implement appropriate mechanisms to identify, understand and call out performance gaps and / or performance breakthroughs
  • All other duties assigned to maintain Process Health and Hygiene
  • Closely monitor inputs on cash received and match it appropriately either fully or partially as per scenario in ledger.
  • Raise query for incorrect remittance received or disconnect in remittance.
  • Ability to research on missing payment, glitch against due vs receipts and raising the appropriate query with broker and onshore.
  • Sending weekly, fortnightly or monthly follow up broker for their overdue payments. Update the latest information received from broker into CODA
  • Sending broker statement reconciliation or performing broker reconciliation received from Broker or onshore and prepare with accuracy and within agreed timelines.
  • Preparing all month and weekly reports for debtors
  • Performing claims matching
  • Qualifications we seek in you!

    Minimum qualifications

  • B.Com Graduate
  • Relevant experience in OTC
  • Excellent Interpersonal Skills!
  • Preferred qualifications

  • In Depth Knowledge of providers, insurance, and US healthcare system familiarity with ICD-10, CPT-4, HCPCS, 1500 and UB04 and other appropriate medical terminology Familiarity with Medical Billing software MS-Office skills Analytical ability for reporting and dashboards, also requires heightened attention to detail to ensure accuracy in output Ability to multi-task and handle contending priorities and work with minimal direction Fluent in English (written and spoken);
  • additional languages a plus Experience working on International insurance collection process / OTC is a must Experience of talking to client and broker related to query, process discussion, reconciliation discussion etc.

    Should have a sound accounting understanding and analytical bent Should have to ability to do research on various system Must be taking client calls and managing clients and broker Ability to handle varied volumes of workloads and to reach targets and deadlines on a timely basis Innovative and always looking for continuous improvement Good Communication skills Analytically & Academically sound Cash Application background would be an added advantage for consumer goods retail and beverages industries Good Excel & Presentation skills

    What can we offer?

    Attractive salary and benefits such as Medical Aid, Retirement and risk benefits

  • Work in a multicultural environment;
  • Various trainings (technical & soft skills);
  • Development opportunities in a growing multinational company;
  • In case Genpact does not respond to your application within 30 days, please consider it was not successful for the current recruitment process for this role.

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