Customer Service Representative
Zeal Hr
Cape Town, Western Cape, ZA
6d ago
source : Work-Force

Requirements

  • Matric / Grade 12 Certificate
  • Minimum 2 years’ experience in similar type of environment with a personal high-performance track record
  • Experience in retention environment will be advantageous
  • MUST have Wi-Fi or 3G at residential address
  • Deal with conflict calmly and respectfully
  • Nurture customer / member relationships to drive business growth
  • Communicate clearly and effectively
  • An exceptional service track record with proven levels of focus within this arena
  • A desire to exceed Members expectations and passionate about making a positive contribution to the team, internal customers and Members
  • Highly capable of engaging with Members to coach, up educate & positively influence
  • A fast learner with experience of change management
  • A self-motivator with excellent organizational skills
  • Demonstrates excellent verbal and written communication skills
  • Command of the English language (in addition to local language)
  • Strong Word Processing Skills (PC literacy is essential)
  • Ability to work independently and as part of a team
  • Adapt quickly to new and unexpected situations
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