JOB DESCRIPTION / PURPOSE : The successful candidate will be working in the customer service and sales environment of this Financial Outbound Call Centre Business.
EDUCATION / COMPUTER PACKAGES :
Computer literate especially proficient in Microsoft Excel.
SKILLS AND EXPERIENCE :
2 years sales of financial product
Background in sales, outbound customer service, collections call centre would work.
Must have worked in High volume call centres, other Debt Counselling companies
MUST live / come from / have grown up in the area / town in which the vacancy exists. (Cultural fit, and community network / possible client base.)
Must have stayed at employers for at least 2 years at a go.
Because the position involves advising people of sensitive issues regarding being over-indebted, we find that more mature candidates are more successful so we would prefer candidates who are older than 25yrs.
but closer to 35 would be preferable.
BEHAVIOURAL COMPETENCIES / PERSONAL ATTRIBUTES :
Attention to detail
Well-presented and well spoken
Able to resolve complex problems
Must be a leader and take responsibility
DUTIES AND RESPONSIBILITIES :
Making the outbound calls and overcoming objections
Responsibility includes retaining policies and assisting clients with budget repair services