RETENTION'S AGENT
Kempston
Johannesburg, Gauteng, ZA
3d ago
source : Work-Force
  • JOB DESCRIPTION / PURPOSE : The successful candidate will be working in the customer service and sales environment of this Financial Outbound Call Centre Business.
  • EDUCATION / COMPUTER PACKAGES :

  • Matric
  • Computer literate especially proficient in Microsoft Excel.
  • SKILLS AND EXPERIENCE :

  • 2 years sales of financial product
  • Background in sales, outbound customer service, collections call centre would work.
  • Must have worked in High volume call centres, other Debt Counselling companies
  • MUST live / come from / have grown up in the area / town in which the vacancy exists. (Cultural fit, and community network / possible client base.)
  • Must have stayed at employers for at least 2 years at a go.
  • Because the position involves advising people of sensitive issues regarding being over-indebted, we find that more mature candidates are more successful so we would prefer candidates who are older than 25yrs.
  • but closer to 35 would be preferable.

    BEHAVIOURAL COMPETENCIES / PERSONAL ATTRIBUTES :

  • Negotiation skills
  • Customer care
  • Attention to detail
  • Well-presented and well spoken
  • Analytical
  • Able to resolve complex problems
  • Must be a leader and take responsibility
  • DUTIES AND RESPONSIBILITIES :

  • Making the outbound calls and overcoming objections
  • Responsibility includes retaining policies and assisting clients with budget repair services
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