Reference Number2008CallCentreDescriptionThe contact centre agent is responsible for the provision of a single point of contact for iStore clients to log problems and request in a professional, service orientated manner maintaining the highest level of customer satisfaction by seeking first call resolution thereby ensuring that the contact centre meets the required standards and measures.
You would also be requires to provide after sales service to customers and resolve issues and / or queries on products and technical support.
Responsibilities : Be available to provide support, assistance and resolution in line with the iStore trading hoursAdherance to contact centre policy regarding telephone ready timeAchievement of targetsAdherence to contact centre processes and proceduresHandle complaints, answer queries and provide support and general informationBe fully conversant with the Core Group’s client care and client satisfaction policies and service level undertakingsDisplay a passion for client service, client satisfaction and commitment to meeting and meeting and exceeding client expectationsExhibit excellent interpersonal skills and ability to communicate effectively and efficiently with both clients and co-workers in challenging situations i.
e. irate clients, conflict resolution, etc.Technical supportResolving technical issues telephonicallyReseaching technical issuesStatus queriesAssist customers with queries on all repairs in progressCall loggingLogging all incoming telephonic requestsCustomer serviceKindly note that this is a contract role.
Core Group candidates may be subjected to pre employment tests.RequirementsEducational : MatricCall centre qualification preferredA+ and N+ preferredExperience : 1+ year sales or call centre experienceKey Responsibilities : Be available to provide support, assistance and resolution in line with iStore trading hours.
Adherence to Contact Centre Policy regarding telephone ready time.Achievement of TargetsAdherence to Contact Centre processes and procedures.
Handle complaints, answer queries and provide support and general information.Handle complaints, answer queries and provide support and general information.
Be fully conversant with the Core Group’s Client Care and Client Satisfaction policies and Service Level undertakings.Display a passion for Client service, Client satisfaction and commitment to meeting and exceeding Client expectations.
Exhibit excellent interpersonal skills and ability to communicate effectively and efficiently with both clients and co-workers in challenging situations i.
e. irate Clients, conflict resolution etc.Personal Attributes : ProfessionalFriendlyPoliteHelpfulPatientEmpatheticConfidentGood telephone etiquetteWork LevelSkilledJob TypeContractSalaryMarket RelatedDurationShort TermEE PositionNoLocationJet Park