Utilities Council Liaison
JTJ Recruitment Support
1d ago
source : JustTheJob.co.za

Utilities Council Liaison - Sandton Reference : JHB002045-RC-1 The main purpose of this position is to provide a highly effective and efficient council liaison and technical service that will ensure that queries logged in terms of utility accounts for client are followed up and concluded correctly and timeously to assist the client in achieving uninterrupted utilities supply at the lowest cost.

  • Duties & Responsibilities REQUIREMENTS : Matric with Mathematics At least 5 years minimum experience within the utility’
  • s environment DUTIES : To receive queries and requests for investigations from utilities analysts and utilities billing controllers Research, analyse and produce an effective plan of action to resolve queries Timely capture all the queries in the relevant tracker Immediately action and handle all follow up, negotiation, planning and coordination with Municipalities and / or Landlords to effectively implement corrections Maintain query tracker with up-to-date meaningful comment on previous actions, next steps and scheduled dates sheets and provide status updates to completion at least bi-weekly Analyse meter readings and tariffs to ensure cost reflective recovery Prepare reconciliations as and when required Ensure deadlines are met in accordance with the SLA’
  • s as per the contracts Compile monthly reports accurately and timeously Report any abnormalities in terms of costs and recoveries Ensure all changes are properly added to the workflow and are implemented within SLA timelines Ensure all queries raised are properly added to the workflow nd are resolved and responded to within SLA timelines Meet with clients when needed to resolve queries If you do not hear from us within 14 days, please consider your application unsuccessful.

    Package & Remuneration R Monthly

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